Returns

Cancellations & Returns

You may cancel your order or request a full refund before the order has been dispatched.
If your order has already been dispatched, you will be responsible for the delivery and return costs.
If we have made an error with your order, you may request a full refund within 1 working day of receiving your parcel.
If you no longer want the product or have changed your mind, you must return the item at your own expense.
Please notify us as soon as possible if you wish to return an order. We recommend using a tracked service as we cannot be held responsible for returns lost in transit.
Original delivery costs will not be refunded if the return is due to a change of mind, even if free shipping or a discount code was used.
Refunds will not be issued for returned goods that have been opened, tampered with, or are custom-made or personalised at your request.
Once approved, refunds may take up to 14 days to reach your original payment method.
If you are a registered website account holder, refunds may be issued as loyalty points where applicable.

We offer a 30-day return policy from the date your item is delivered.
To be eligible, items must be unopened, unused, and in their original packaging.
You must also provide your order number or proof of purchase.

Email us at support@candycrave.com with your order number and reason for return.
If your return is approved, we will send you a return label and full return instructions.
Returns must be posted to the following address:

Candycrave Returns
Monmore Confectionery (Midlands) Ltd
Unit 7 Phoenix Industrial Estate
Loxdale Street
Bilston
WV14 0PR