Refund policy

CANCELLATIONS/RETURNS

As a customer you are entitled to cancel you order or request a full refund of your order under the following conditions:

• Cancellations or refunds must be made prior to dispatch of order. Otherwise you will need to pay the associated delivery cost to return the parcel back to us.

• If a mistake has been made on our side then you can request a full refund but we must be notified within 1 working day of the parcel being received.

• We will not be held responsible if your parcel is lost in transit due to an incorrect shipping address. In this occurrence, if the parcel is sent back to us by the courier as the sender of the item, we will refund the order minus a restocking fee. If the parcel is lost or sent to the wrong address as a result of the incorrect shipping address and cannot be recovered, you are not entitled for a refund as we are not at fault in this situation.

• If you no longer require the product or have changed your mind, then you will be responsible for returning the parcel back to us at your cost, we will need to be notified immediately if you wish to do so. We recommend you to return items using a traceable service as we will not be held responsible for goods lost in transit. 

• If a refund is agreed on the basis the items are no longer wanted, whether you have had the parcel returned to us at your cost or refused delivery and the parcel has been returned to us the sender by the couriers; this will be for the goods only. If you ordered with next day delivery the delivery cost cannot be refunded. If you order was placed with free delivery, you will be refunded for the goods minus a small restocking fee to cover the cost of the original delivery.

We reserve the right to refuse a refund if any of the returned goods have been tampered with or opened or that is custom made or ordered by us specifically at your request.

We will issue refunds from the same method originally used by you to pay for your purchase. Please allow 3-5 business days after cancellations or refunds for the funds to be returned to you.